Show the issue clearly.
A short video and a clear description help explain when the problem occurs. Include the model and machine configuration.
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Ordering & support
Ordering, spare parts
& technical support.
Machine selection, order planning, spare parts and remote technical support — start with the details of your operation.
Before you order
Help us understand the work.
- Share the model, material and sewing operation.
- Send a seam photo or sample requirements.
- Confirm voltage, options, quantity and destination.
- Agree the machine configuration and commercial details in the quotation.
Production lead times
Plan your order with us.
| Order type | Typical lead time |
|---|---|
| Standard machines in stock | 3–5 working days |
| Usual standard orders | About 15 working days |
| Customized special machines | About 30 working days |
Working days after the deposit is received. International transport time is additional; confirm the schedule for your order.
After-sales support
Keep the right information close.
One-year machine warranty, spare parts supply and remote technical support.
- Model and serial number or nameplate photo.
- A clear description of the issue and when it occurs.
- Photos or a short video showing the relevant area.
- For parts: a part number, diagram reference or clear photo.
Support, made clearer
Three ways to help us help you.
Start with clear information. We will review it and discuss the next step.
Identify the part.
Send a part number, diagram reference or clear photographs. Confirm compatibility with your machine before ordering.
Ask About a Part ↗
Keep the machine details together.
Share the model, nameplate photo, material and sewing operation. These details give the team a useful starting point.
Read the Support Guide ↗
Configuration review
Bring the operation into focus.
For pattern and automated sewing, share the component shape, material layers and working area you need. We will review these details with the machine configuration.
Closer to your market
Support in Pakistan.
Connect with M/S Kizan International for machine display and after-sales enquiries.
Head officeKarachi
Branch officeFaisalabad
Agree the details
A clear configuration makes a better order.
Orders start from one machine. A one-year machine warranty, spare parts supply and remote technical support are available. Before paying a deposit, agree the model, supplied equipment and support arrangements in writing.
| Confirm | Details to agree |
|---|---|
| Machine and options | Full model code, quantity, application, needle/thread setup, table or stand, controller and requested accessories. A catalogue illustration does not establish what is included in a shipment. |
| Utilities and installation | Required electrical supply, plug, installation space and any compressed-air requirement. Confirm the actual order configuration rather than inferring power requirements from a similar model. |
| Sample acceptance | Material and layer count, seam or embroidery design, fixture/hoop, and the agreed result to check. If a test is requested, ask for the model and settings with the sample or demonstration. |
| Timing and delivery | Lead times are working days counted from deposit receipt: normally 3–5 for standard machines in stock, 15 for standard orders and 30 for customised special machines. Confirm stock and the production schedule; international transport is additional. |
| Warranty and spare parts | Confirm coverage, warranty start point, consumables, replacement-part procedure, and any freight or labour charges in the quotation. Do not assume every item or on-site visit is free. |
Make a support request easy to diagnose.
Send the full model and identification plate, a clear description of the fault, relevant photos and a short video if available. For seam or embroidery quality, include the material, thread, needle, file/design and settings. State your location so remote or Pakistan office support can be discussed.
Selection information reviewed . Confirm the supplied configuration in your written quotation.
Need help with a machine or spare part?
Send the model and a clear description to Trentzhou.
SAFE buying resources
Guides for your next decision
Compare the specification, application and quotation before you choose.
What Is Included in an Embroidery Machine EXW Reference Price?
Understand SAFE embroidery machine EXW reference prices, quantity tiers, cap-kit options and delivery costs. Prepare a complete ES7 or 1501 quotation request.
Read the Guide ↗
Choosing a Pattern Sewing Machine: Work Area, Fixture and Material
Compare SAFE SF-2010, SF-3020 and SF-6040 work areas. Check stitch paths, fixtures, material layers and drive configuration before requesting a machine quote.
Read the Guide ↗