Getting the right help for your SAFE sewing machine.

Clear information helps our team understand an equipment issue or identify the part you need. Keep the machine details together with a short description of the request.

Start with the machine identity.

Provide the full model number and a photo of the nameplate or serial number. If the machine has optional functions or attachments, include those details. Similar-looking parts may belong to different configurations.

Make a spare-parts request specific.

Send the part number or a marked diagram where available. Otherwise, include clear photographs showing both the part and its position on the machine. Tell us the quantity required and the delivery destination.

Show what happens.

For a technical-support request, describe the issue, when it started and what material or operation was involved. A short video and close photographs can help explain a symptom more clearly than a general description.

Agree the next step with the support team.

SAFE provides a one-year machine warranty, spare parts supply and remote technical support. Our team will review the information and discuss the next step. The requested part and machine configuration should be confirmed before shipment.

Pakistan contacts.

M/S Kizan International is available for machine display and after-sales enquiries, with a head office in Karachi and a branch office in Faisalabad. Contact details are listed on our Contact page.